Can I return purchased items and how do I return them?
meaning the item was not the item that you ordered. Model, size, or color was different from what is indicated on the order summary, or there are missing items or parts inside the packaging
meaning the item was found already damaged when you received the delivery.
meaning the product does not function as described by the manufacturer’s or merchant’s specifications
Do note that if your item is returnable you will be eligible for store credit refund only. This store credit will be credited into your account as IY points, and will expire within 365 days from the day your points are credited to your Account
You can then use the store credit to re-purchase your desired item, or you can keep the store credit for future purchases.
Item must be in new condition and returned in the original packaging along with all accessories (including manuals, boxes, cards, pouches) and free gifts received with it
- All packaging must be unopened, unused, unmarked, and not defaced in any manner
- Item must not have been used or worn. Security seals must not be broken
- Items purchased as part of a set or multi-item pack must be returned as a whole set
If you purchased more than one item but want to return part of your order them simply email us the details at firstname.lastname@example.org or WhatsApp us at +60143632491.
Customers must inform the Ivan Young team within 7 calendar days after delivery and The Ivan Young team must receive the return item no later than 14 calendar days after delivery.
Returns will be made via DHL Express and all return fees are to be borne by the customer
The return procedure will be as follows:
- We will send you a 2C2P payment request for the return fees
- Once payment has been made you will then receive the DHL Express return form by email
- Print out and attach the form to the original packaging with the item inside
- The DHL Express courier will collect the item from you at your arranged date and time
Can I exchange an item if it's been delivered faulty?
Yes, please contact our customer service by WhatsApp us at +60143632491 or email us at email@example.com if you find any faulty products among delivered items. Be sure to include your order number, product details, and a photo of the item in question in your query. Please do not discard the faulty product as it will be collected by one of our couriers.